THE COMMUNICATIONS DILEMMA Case Study Example | Topics and Well Written Essays - 2000 words

THE COMMUNICATIONS DILEMMA - Case Study ExampleIt involves an effective system in which employees can get the information they need (Smith & Mounter, 2008). Communication is an adhesive force that should hold an organization together. Without discourse, an organization would be just a collection of staccato employees working in different directions. Miami Memorial Hospital has a huge problem due to internal communication problems. The new head of the hospital has created some(prenominal) enemies among the employees. As much as even his supporters agree that he came into the hospital during tough times, everyone agrees that he has a communication problem. During his first six months, Dr, Smith has make various changes to which most of the employees disagree. Examples include retrenchment of 50 employees and demoting two long term care workers. He also fired the manager in take down of education and training and a popular leader who had been in the hospital for eighteen years. The rankings of employees sows that a majority of them are very dissatisfied and pitch no motivation. They feel that Dr. Smith does not recognize them, are afraid of questioning Dr. Smiths decisions and use of resources. This paper will analyze the case and recommend an effective solution to the communication process at Miami Memorial Hospital. ... According to Wright (2009) the decision making process in any organization determines the manner in which employees respond to decision outcomes. The manner in which the concern communicates concerning decision made is crucial for any organization. In Miami Memorial Hospital, I will question the management decision making process in order to establish its impact on the organization. I feel that the fact that employees have come to dislike whole the actions of Dr. Smith, this says something about the exclusion of employees from the decision making process. The case also says something about the communication methods of Dr. Smith. His poor communication methods or lack of communication methods have light-emitting diode to a poor relationship between him and his employees (Wright, 2009). In addition to working from the information provided, I will conduct my own research and determine the uprightness in my speculations. Specifically, I will research into the decision making process, and the degree of employee involvement. I will also seek to determine the method of communication utilise by Dr. Smith. These two issues arise from the fact that a majority of employees have a grudge against Dr. Smith because of his actions. Armed with such information, I will have a clear situation from which I can determine the best(p) course of action. Gathering Information from Employees The information provided by employees will be the best source of information for my research into the problem. This is because internal communication involves flow of information between employees and the management of an organization. The effectiven ess or lack of a good communication system impacts directly on employees. In gathering the information, I will use interviews and questionnaires. This will ensure that I pose specific